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Difficult Conversation Strategies

ID : 64474   
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Examine methods of managing difficult conversations and disagreements before the escalation of anger and conflict.  Talk through the issue with respect and patience for others point of view. Reflect on your reactions and use your skills to manage tough conversations and even prevent them from escalating. Be prepared if it rises to a conflict situation. 
Learning Objectives
  1. Identify types of difficult conversations in your workplace
  2. Examine your personal feelings about difficult conversations and how they may affect the outcome of these conversations
  3. Define conflict
  4. Explain the Calm Conversation Model
  5. Apply the Calm Conversation Model to your workplace examples


Class Details

1 Session(s)


Ryan Baltunis 



Please read:  This is a virtual course that is part of the virtual Professional Skills Academy series. There are no in-person classes. Depending upon the course, guides and handouts are included and will be emailed or made available to you electronically. *Please be sure that you use an email address that you check regularly for your CNMI profile. This will be the email address that all communications will be sent to. You will receive an email a few days prior to the start date with the information you will need to access the course. Typically, this email goes out by the Tuesday before the start date. If you do not receive an email, contact us within 24-48 hours of the start of the course. A full refund is available to anyone who drops the class(es) at least two full business days before the start date. Refunds are not available after that point.



Registration Closes On
Wednesday, August 28, 2024 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
8/30/2024 - 8/30/2024 Daily - Fri 08:30 AM - 12:30 PM TBD Ryan Baltunis  Online Discussion