Salesforce is a cloud-based constituent relationship management (CRM) software that helps businesses connect with and get more information about their customer base. Participants in this online training program will learn about business processes in sales, the sales cycle, and Salesforce as a CRM platform. Learners will explore job roles in the Salesforce ecosystem with a focus on Salesforce Administrator responsibilities associated with setting up and maintaining an organization’s Salesforce instance. You will develop a Salesforce administrator skill set, including instance configuration, customization, security, forecasting, data management, and other best practices. This training will prepare you for the Salesforce Certified Administrator certification.
This is a three course series. Registration includes all three. The courses in this online series include:
Customer Relationship Management for Business
Introduction to Salesforce Administration
Advanced Topics in Salesforce Administration