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Frequently Asked Questions for CNM Workforce Training Center

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How do I use this website?
Select a Catalog: Click on the catalog link based on the following descriptions.

  • CNM Workforce Training Center provides customized training at our location or yours and job training courses designed for professional development and skills upgrade.

Browse our catalog online: Click on "COURSES" on the menu bar to the left. Browse by content area, or search by title, instructor, or dates. Full course descriptions, teacher biographies, directions, and other pertinent course information can be accessed by clicking on the dark green links.

Request a printed catalog: Click on the catalog image in the top left to provide us with your mailing address and we will send you a catalog.

Sign in: If you are new to our site, you will need to create a new student profile. Creating a profile will provide you with your own personal, password-protected account. Having an account will allow you to register online and track your course selections. Click on "sign in" on the menu bar to the left and follow the prompts.  Items in blue are required information. Please choose a login that you will remember easily. The demographic information is optional, and is used by CNM Community College strictly for planning and statistical purposes. You will receive a copy of your profile via email.
After you have created a student profile (and on subsequent visits when you sign in), you will notice additional menu options that will allow you to edit your profile, check your current registrations, and view your transactions.

Register Online: Browse through the catalog and click the boxes next to the classes that you are interested in; then add them to your shopping cart. Follow the directions to complete your registration at our secured site with your credit card. You will receive an email confirmation within 24 hours.

How do I know if there is space available? If a class is already filled, the box will be black and you will not be able to check it. You will be able to select an option of being placed on a waiting list.

Contact us for more information: If you have any questions about using this site, please don't hesitate to contact us at workforce@cnm.edu or by calling (505) 224-5200.

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When do classes meet?
The CNM Workforce Training Center offers classes year round: the quarterly semester runs from July through September, October through December, January through March, and April through June.  Classes meet for as few as one or as many as ten sessions. Most classes meet Monday through Friday, but there are Saturday classes that meet as well. Class days, dates, times, and locations are specified in the course descriptions and printed on email confirmations.

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What holidays does CNM observe?
Classes will not meet on July 4, Labor Day, Thanksgiving, Christmas Day, New Years Day, and Memorial Day.  Classes WILL meet on Columbus Day, Halloween, and Veteran’s Day.  Specifics about scheduling are included with each course description.

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Where do classes meet?
Most classes meet at CNM Workforce Training Center, at 5600 Eagle Rock Avenue NE (near I-25 and Alameda Rd).  However, classes are also held at CNM Main campus (Coal and University), CNM Montoya campus (Montgomery and Morris), CNM Westside campus (Irving and Universe), CNM South Valley campus (Isleta and Rio Bravo), CNM Rio Rancho campus (Unser and King Blvd) and CNM Advanced Technology Center (Alameda and Jefferson). Class locations and directions will be noted in the course description and on your confirmation.

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Who is eligible to take classes at CNM?
CNM welcomes people from all communities and of any race, color, sexual orientation, religion, and national or ethnic orientation. Classes are open to people of high-school age and older, unless otherwise indicated in the course description.

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When can I sign up?
Registration is open until the first day of the class as long as space remains available. Many classes fill quickly, so we encourage you to register early.

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What are your policies for payment of fees?
Full payment must accompany your registration. Payment may be made by check, money order, purchase order, MasterCard, Visa, American Express or Discover cards.

Check Payment Information:  When you provide a check as payment, you authorize CNM either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.  When CNM uses information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution.

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What discounts are available?
Receive a 10% discount when: 
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you register and pay for 4 classes or more with a single payment,
-an employer sends 4 individuals to a course with a single payment,
-if you are over the age of 65 “Senior Discount”, and
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if you are a CNM employee “CNM Employee Discount” (according to your customer profile).

Restrictions include:
-exams are not eligible for discounts,
-discounts applied only at time of registration with single payment,

-ed2go online courses do not qualify for Senior or CNM Employee discounts,
-discounts are not transferable, and
-Course Series counts as one class and is already discounted; Senior Discount and CNM Employee Discount do not apply to Course Series.

Discounts are subject to change without notice.

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Is there a registration fee?
There is no registration fee for non-credit open enrollment courses at CNM.

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How do I register?

  • On the internet: You can register for CNM classes by clicking on the "sign in" link at left. Then click on the "courses" link to browse through catalog options. When you find classes that you want to take, add them to your shopping cart and then complete your order via our secure server. You will be prompted to create a new student profile.
  • By mail: Mail your completed registration form with check or money order to: CNM Workforce Training Center, 5600 Eagle Rock Ave NE, Albuquerque, NM  87113.  ATTN: Registration.
  • By fax (505-224-5205): Fax the completed registration form with your Purchase Order information, 24 hours every day.
  • In person: Online registration is available 24 hours every day.  You may make payment in person at CNM Workforce Training Center Monday through Friday from 8 a.m. to 5 p.m. Payment may be made by check, money order, MasterCard, Vsa, American Express, and Discover.
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Can I sign up a friend or family member?
This feature is not available at this time.

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Can I purchase gift certificates?
eGift cards can be purchased at any time.  Simply click on the Buy eGift Card icon at the top of the home page and follow the steps.  No refunds allowed, no expiration date and a minimum purchase of $10 is required.  Gift the gift of learning today!

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How will I know if I get into a class?
If you register yourself online, you will be able to see whether there is still space available in a class. Once you complete the necessary payment information, you are registered. You will receive an email confirmation within 24 hours.  If you provide an email address when you register by mail or fax, you will receive an email confirmation within 24 hours after we process your registration. If you do not have email but would like a confirmation, please include a self-addressed stamped envelope with your registration.

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What happens if a course is full?
If the course you select is full, you can request to be placed on a waiting list. You will not pay for the course unless or until you receive notice that a seat is available to you.  

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Can a class be cancelled because of low enrollment?
In most cases we require at least five students for a class to run. If we have to cancel a class due to low enrollment, we will notify you at least two days before the class is scheduled to begin. If you need more notice, we suggest you call or email the office to check enrollment.  If we have to cancel your class, you can request a full refund of your tuition or transfer to another course of your choice, space permitting. 
Per CNM policy, if you pay with a check or money order you must provide your Social Security Number to obtain a check refund.

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Will I receive credit for my class?
The majority of courses offered through CNM Workforce Training Center are non-credit classes.  

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What if I cannot attend a course as planned?
If you need to withdraw from a class and notify us at least two business days before the class starts, you will receive a credit or refund of the course fee (does not apply to CDL Exams). No refunds will be made once a class has started.

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What is the refund policy?
We will provide a full refund so long as your cancellation is received at least 2-business days before the class starts unless otherwise stated for special events.  CDL Skills Exams require a 3-business day advance notice.  No refunds will be made once a class or exam has started.  Refunds are processed according to the form of payment received (check or credit card).

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Are your classes handicapped accessible and do you provide special accommodations?
CNM is committed to making its classes accessible. If you require special services or accommodations for a course or exam offered at WTC please notify workforce@cnm.edu in advance. If we are not able to accommodate your accessibility needs, we will refund your payment. The CNM Disability Resource Center assists students with documented physical, mental, learning and visual, speech and hearing disabilities.

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Where do I park?
Free parking is available at CNM Workforce Training Center year round.  A total of four lot entrances are available on Eagle Rock Avenue and Oakland Avenue; both streets are just north of Alameda Road and just west of the I-25 frontage road.  If you are attending a class from October 3 through 11 during the Albuquerque Balloon Fiesta, please contact us at workforce@cnm.edu to obtain a Neighborhood permit to access the area.

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What happens in case of inclement weather?
For announcements of school closings due to inclement weather, please check our website at www.cnm.edu/weather or call 505-224-4SNO (4766).  CNM will issue refunds for classes that have been postponed due to inclement weather or other circumstances beyond our control however we will make every effort to reschedule such classes.

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Can I make up missed classes?
Students may not make up absences by attending classes other than their own.  If a class session is postponed by an instructor or due to extreme weather, a make-up will be scheduled. If you are unable to attend the rescheduled class, please email us at workforce@cnm.edu in advance and we will arrange to give you a credit for the missed class.

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What if I am not satisfied with a class?
We are proud of the quality of our programs. If you are not satisfied with a class, please contact us immediately and we will do everything within our power to address your concerns.

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May I transfer to an alternate class?
Yes, if seats are available.

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For questions about accessibility and special services at WTC please call (505) 224-5200 or email workforce@cnm.edu
© 2009 Central New Mexico Community College